topic Re: Mr John Mccullagh in Broadband

Mr John Mccullagh

Duff6beer — Thu, 04 Dec 2025 13:54:33 GMT

Hi there i need a sky engineer out or am cancelling my broadband

Re: Mr John Mccullagh

caesarome — Thu, 04 Dec 2025 13:56:02 GMT

Sorry @Duff6beer but we are customers here so if you have no working broadband connection then try this:

If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Mr John Mccullagh

Daniel0210 — Thu, 04 Dec 2025 14:01:02 GMT

@Duff6beer

I was replying to your other post but it was removed as a duplicate. Threatening to cancel your subscription is pointless on here. As @caesarome has pointed out you aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Even if you're able to cancel, early cancellation fees are likely to apply and if moving to another supplier using the Openreach infrastructure will likely mean the fault moves with you.