topic Broadband down over 24 hours in Broadband

Broadband down over 24 hours

Lorraine-55 — Thu, 04 Dec 2025 13:07:41 GMT

Connect my broadband

Re: Broadband down over 24 hours

caesarome — Thu, 04 Dec 2025 13:14:11 GMT

If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Broadband down over 24 hours

Daniel0210 — Thu, 04 Dec 2025 13:17:29 GMT

@Lorraine-55 wrote:

Connect my broadband

@Lorraine-55

We have no say in that. You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Re: Broadband down over 24 hours

Lorraine-55 — Thu, 04 Dec 2025 13:21:30 GMT

I have tried on numerous occasions to ring and can't get through, So do you have a Contact number, that will answer your call??

Re: Broadband down over 24 hours

Daniel0210 — Thu, 04 Dec 2025 13:31:56 GMT

@Lorraine-55

If it's still working dial 150 free from your Sky Talk landline.