topic Re: Router works on phone but not connecting to tv..co,down in Broadband

Router works on phone but not connecting to tv..co,down

Ger28 — Wed, 19 Nov 2025 03:02:23 GMT

My router is working as I have WiFi on my phone but isn't connecting to tv, I have reset several times!! Co,down customer

Re: Router works on phone but not connecting to tv..co,down

Chrisee — Wed, 19 Nov 2025 06:53:37 GMT

@Ger28 if other devices are connecting via the Sky hub you do not have an issue with your broadband as such. Several reasons why a TV might not connect but one annoying cause is the TV does not like the default WiiFi security setting the white Sky hubs use. Simply solved by going into the My Sky app and finding the hub's advanced settings and changing the security setting to WPA2 from WPA3-T. Samsung TVs seem particularly prone to this iisue.

Re: Router works on phone but not connecting to tv..co,down

bealfeirste25 — Thu, 04 Dec 2025 12:53:49 GMT

I've had the same issue for days here in Belfast Ger. Sky's service checker said there was a problem in the area and then said there wasn't.

Did you get your own sorted?

Re: Router works on phone but not connecting to tv..co,down

bealfeirste25 — Thu, 04 Dec 2025 12:57:23 GMT

I can't find that setting at all in the app. Would it be possible to say under which section it would normally be found?

Thank you 🙂