topic Internet in Broadband

Internet

Haig — Thu, 04 Dec 2025 12:20:25 GMT

My internet constantly underperforms and keeps cutting out. It's embarrassed me on a client call this morning. I really can't stress how much I want to leave sky right now, you constantly ignore my repeated complaints regarding this so I'm going to escalate it to the ombudsman.

Re: Internet

Daniel0210 — Thu, 04 Dec 2025 12:24:05 GMT

@Haig
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Any complaint you've made, Sky have up to 8 weeks to resolve it or issue a deadlock letter before any ombudsman department will be interested.

Incidently, Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.

Re: Internet

JimM1 — Thu, 04 Dec 2025 14:50:43 GMT

@Haig As there is nothing on the Forum you must have been speaking direct with sky or e-mailing complaints direct!