topic Re: Voice light orange in Broadband

Voice light orange

Becki95 — Thu, 04 Dec 2025 12:00:18 GMT

We recently got fibre in the last week and it has been dropping off during that time, when I reboot the opn box and WiFi it reconnects but surely I shouldn't have to be doing this once/twice a day? Also, since changing my voice light has been orange and won't go green, is this affecting it? I have done all the steps online, unplugging, checking wires are fully connected, rebooting, and running signal checks but it's still orange.

Re: Voice light orange

Becki95 — Thu, 04 Dec 2025 12:01:20 GMT

Re: Voice light orange

caesarome — Thu, 04 Dec 2025 12:19:45 GMT

@Becki95

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Voice light orange

JimM1 — Thu, 04 Dec 2025 14:06:02 GMT

@Becki95 Do you have a landline phone connected, if so give it a check, but orange on the voice, then landline may just not be connected?