https://helpforum.sky.com/t5/Broadband/Not-working/m-p/5158578#M538302 <P>Hello, it's now way last the time or the event you sent and it's still not working! What can you do??&nbsp;</P> Thu, 04 Dec 2025 09:20:42 GMT Ashleyr2 2025-12-04T09:20:42Z https://helpforum.sky.com/t5/Broadband/Not-working/m-p/5158538#M538286 <P>My internet is not working. The first light is on the second is off, the third is on and the fourth is orange</P> Thu, 04 Dec 2025 08:00:22 GMT https://helpforum.sky.com/t5/Broadband/Not-working/m-p/5158538#M538286 Ashleyr2 2025-12-04T08:00:22Z https://helpforum.sky.com/t5/Broadband/Not-working/m-p/5158542#M538289 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4554548">@Ashleyr2</a>&nbsp;<BR />Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~<STRONG> (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later). </STRONG><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link provides information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR /><STRONG>Bad weather; </STRONG>Adverse weather can also impact your broadband.<BR /><BR /><STRONG>Working from home; </STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.</P> Thu, 04 Dec 2025 08:04:24 GMT https://helpforum.sky.com/t5/Broadband/Not-working/m-p/5158542#M538289 Daniel0210 2025-12-04T08:04:24Z https://helpforum.sky.com/t5/Broadband/Not-working/m-p/5158546#M538291 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4554548">@Ashleyr2</a>&nbsp;You may also have been in this event so have a read at the link!</P><P>&nbsp;</P><P><A href="https://helpforum.sky.com/t5/Broadband/Important-Information-Scheduled-Broadband-Maintenance/td-p/5151847" target="_blank">Important Information: Scheduled Broadband Mainten... | Sky Community</A></P> Thu, 04 Dec 2025 08:07:47 GMT https://helpforum.sky.com/t5/Broadband/Not-working/m-p/5158546#M538291 JimM1 2025-12-04T08:07:47Z https://helpforum.sky.com/t5/Broadband/Not-working/m-p/5158578#M538302 <P>Hello, it's now way last the time or the event you sent and it's still not working! What can you do??&nbsp;</P> Thu, 04 Dec 2025 09:20:42 GMT https://helpforum.sky.com/t5/Broadband/Not-working/m-p/5158578#M538302 Ashleyr2 2025-12-04T09:20:42Z https://helpforum.sky.com/t5/Broadband/Not-working/m-p/5158584#M538304 <P>It's all sorted now and back on. Thanks anyways&nbsp;</P> Thu, 04 Dec 2025 09:25:51 GMT https://helpforum.sky.com/t5/Broadband/Not-working/m-p/5158584#M538304 Ashleyr2 2025-12-04T09:25:51Z