https://helpforum.sky.com/t5/Broadband/My-router-is-not-working/m-p/5158563#M538296 <P>The fibre box on the wall has been reset and is not flashing and the router is red, this has been dropping in and out for 2 days now but today will not come back on&nbsp;</P> Thu, 04 Dec 2025 08:54:41 GMT Nwarner 2025-12-04T08:54:41Z https://helpforum.sky.com/t5/Broadband/My-router-is-not-working/m-p/5158563#M538296 <P>The fibre box on the wall has been reset and is not flashing and the router is red, this has been dropping in and out for 2 days now but today will not come back on&nbsp;</P> Thu, 04 Dec 2025 08:54:41 GMT https://helpforum.sky.com/t5/Broadband/My-router-is-not-working/m-p/5158563#M538296 Nwarner 2025-12-04T08:54:41Z https://helpforum.sky.com/t5/Broadband/My-router-is-not-working/m-p/5158595#M538306 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4554575">@Nwarner</a>&nbsp;You may wish to run the link below, see what it does for you!</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P><P>&nbsp;</P> Thu, 04 Dec 2025 09:32:07 GMT https://helpforum.sky.com/t5/Broadband/My-router-is-not-working/m-p/5158595#M538306 JimM1 2025-12-04T09:32:07Z