https://helpforum.sky.com/t5/Broadband/WiFi-keeps-disconnecting/m-p/5158544#M538290 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4405011">@Martinrosbotham</a>&nbsp;what hapoens to other devices when your phone disconnects? If they stay connected the issue coouldcsimply be your phone is. In an area of your home with poor WiFi - phones can switch to using mobile data automatiically if you dont want this to happen there is axsetting called something like WiFi assist which if you disable stops thst happening. You msy want to consider improving the WiFi in your home perhapa by buying Sky's WiFi Max paxkage that can supply up to 3 extenders in these are required.</P> <P>&nbsp;</P> <P>Obviously if other devices have lost connection and the hub lights show it is not connected then tgst requires different steps see&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> Thu, 04 Dec 2025 08:06:30 GMT Chrisee 2025-12-04T08:06:30Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-disconnecting/m-p/5158427#M538230 My Internet WiFi keeps going off and on in my home on my mobile phone Wed, 03 Dec 2025 22:53:01 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-disconnecting/m-p/5158427#M538230 Martinrosbotham 2025-12-03T22:53:01Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-disconnecting/m-p/5158544#M538290 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4405011">@Martinrosbotham</a>&nbsp;what hapoens to other devices when your phone disconnects? If they stay connected the issue coouldcsimply be your phone is. In an area of your home with poor WiFi - phones can switch to using mobile data automatiically if you dont want this to happen there is axsetting called something like WiFi assist which if you disable stops thst happening. You msy want to consider improving the WiFi in your home perhapa by buying Sky's WiFi Max paxkage that can supply up to 3 extenders in these are required.</P> <P>&nbsp;</P> <P>Obviously if other devices have lost connection and the hub lights show it is not connected then tgst requires different steps see&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> Thu, 04 Dec 2025 08:06:30 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-disconnecting/m-p/5158544#M538290 Chrisee 2025-12-04T08:06:30Z