https://helpforum.sky.com/t5/Broadband/Issues/m-p/5158296#M538187 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4554067">@Linda19731</a>&nbsp;</P> <P>If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 03 Dec 2025 19:38:53 GMT caesarome 2025-12-03T19:38:53Z https://helpforum.sky.com/t5/Broadband/Issues/m-p/5158204#M538186 <P>How do you get in contact with sky to SPEAK to someone when no wifi!??? Keeps throwing me onto virtual chats which are hopeless&nbsp;</P> Wed, 03 Dec 2025 17:46:53 GMT https://helpforum.sky.com/t5/Broadband/Issues/m-p/5158204#M538186 Linda19731 2025-12-03T17:46:53Z https://helpforum.sky.com/t5/Broadband/Issues/m-p/5158296#M538187 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4554067">@Linda19731</a>&nbsp;</P> <P>If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 03 Dec 2025 19:38:53 GMT https://helpforum.sky.com/t5/Broadband/Issues/m-p/5158296#M538187 caesarome 2025-12-03T19:38:53Z