topic Re: Internet down again! in Broadband

Internet down again!

Stone2 — Wed, 03 Dec 2025 00:36:02 GMT

Internet just stopped working can't watch TV or use computer this is not on every night I have issues and through the day what do I do ?

Re: Internet down again!

Daniel0210 — Wed, 03 Dec 2025 05:36:03 GMT

@Stone2
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Hopefully it’s back up and running before 7am. If it’s not, post back in this thread and we can try to offer additional advice.

Re: Internet down again!

2muchTV — Wed, 03 Dec 2025 14:54:48 GMT

@Stone2 you will have to contact Sky to find solutions and/ or reasons as to why Internet is as it is.

If you are not in a contract you and knowledgeable customer service is important to you, you may wish to consider another ISP. Be warned... likely to cost more.