https://helpforum.sky.com/t5/Broadband/Thurles-outage/m-p/5157986#M538089 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4553801">@Seanos1985</a>&nbsp;<BR />Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~<STRONG> (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later). </STRONG><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link provides information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR /><STRONG>Bad weather; </STRONG>Adverse weather can also impact your broadband.<BR /><BR /><STRONG>Working from home; </STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.</P> Wed, 03 Dec 2025 13:57:25 GMT Daniel0210 2025-12-03T13:57:25Z https://helpforum.sky.com/t5/Broadband/Thurles-outage/m-p/5157985#M538088 Yet again down in my area , can I get an opt out of my contract it just isn't reliable Wed, 03 Dec 2025 13:54:33 GMT https://helpforum.sky.com/t5/Broadband/Thurles-outage/m-p/5157985#M538088 Seanos1985 2025-12-03T13:54:33Z https://helpforum.sky.com/t5/Broadband/Thurles-outage/m-p/5157986#M538089 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4553801">@Seanos1985</a>&nbsp;<BR />Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~<STRONG> (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later). </STRONG><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link provides information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR /><STRONG>Bad weather; </STRONG>Adverse weather can also impact your broadband.<BR /><BR /><STRONG>Working from home; </STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.</P> Wed, 03 Dec 2025 13:57:25 GMT https://helpforum.sky.com/t5/Broadband/Thurles-outage/m-p/5157986#M538089 Daniel0210 2025-12-03T13:57:25Z https://helpforum.sky.com/t5/Broadband/Thurles-outage/m-p/5157991#M538092 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4553801">@Seanos1985</a>&nbsp;</P> <P>I now see you're in the ROI so some of the above links may not apply or work.</P> Wed, 03 Dec 2025 13:59:18 GMT https://helpforum.sky.com/t5/Broadband/Thurles-outage/m-p/5157991#M538092 Daniel0210 2025-12-03T13:59:18Z https://helpforum.sky.com/t5/Broadband/Thurles-outage/m-p/5158020#M538099 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4553801">@Seanos1985</a>&nbsp;wrote:<BR />Yet again down in my area , can I get an opt out of my contract it just isn't reliable<HR /></BLOCKQUOTE> <P>You would need to negotiate that with Sky, but note that if the issue is in the local Openreach infrastructure then most other ISPs would just inherit it.</P> Wed, 03 Dec 2025 14:33:52 GMT https://helpforum.sky.com/t5/Broadband/Thurles-outage/m-p/5158020#M538099 TimmyBGood 2025-12-03T14:33:52Z