topic I don’t want to end my sky broadband in Broadband

I don’t want to end my sky broadband

Billieb — Wed, 03 Dec 2025 12:06:06 GMT

I received an email saying that my broadband is going to stop on the 5th December and that I'm moving to a new provider, but I'm not changing providers I want to stay with sky.

Re: I don’t want to end my sky broadband

daveNOS — Wed, 03 Dec 2025 12:13:37 GMT

@Billieb You will have to call Sky to inform them you haven't requested to move your service, the community here is mainly a customer to customer support platform.

Re: I don’t want to end my sky broadband

Billieb — Wed, 03 Dec 2025 12:15:21 GMT

Ok thanks

Re: I don’t want to end my sky broadband

Daniel0210 — Wed, 03 Dec 2025 12:48:05 GMT

@Billieb

This pops up from time to time. Usually someone has submitted a request for service with another provider and have provided an incorrect house number or postcode.

You will need to call Sky to stop the cancellation. Dialling 150 free from your Sky Talk landline is the quickest way.

As it's due to end on Friday it may be too late.