topic Equipment not accepted in Broadband

Equipment not accepted

J3n — Wed, 03 Dec 2025 10:31:20 GMT

I was told by one of sky's agents not to accept the equipment at the door so therefore royal mail will return it, I did this but im still getting harassed by sky because theyre saying they haven't recieved it, they've now put a charge on my account even though im no longer with sky. Ive spent last couple of months saying this via email but you're not listening. If you haven't recieved it, take it up with royal mail & stop harassing me.

Re: Equipment not accepted

Daniel0210 — Wed, 03 Dec 2025 10:36:34 GMT

@J3n
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

What equipment was this and why was it being delivered to you if you were cancelling?

edit- Sky don't use email for general communication which may explain if you haven't received a response.

Re: Equipment not accepted

J3n — Wed, 03 Dec 2025 10:54:12 GMT

Its was broadband equipment and I know, just wondered if anyone else as been in the same situation. I cancelled sky & went with BRSK which didnt start off great was going to go back to sky but then changed my mind. Just wondered if anyone else is having same issue? Or had

Re: Equipment not accepted

Daniel0210 — Wed, 03 Dec 2025 10:59:26 GMT

@J3n

The advice to not accept it at the door was perhaps ill advised. In hindsight it would have been better to accept it, get Sky to send returns packaging, then send it back from a post office thereby receiving a proof of posting receipt. Now Sky have to link your returned equipment sitting in an absolutely gigantic warehouse with your account.

Re: Equipment not accepted

CGA — Tue, 06 Jan 2026 11:49:05 GMT

Please stop texting me about equipment that I didnt accept. Royal Mail took it back to the sorting office, so you need to contact them to find your equipment.

I will not pay any fines that you think you can charge me, because your products never entered my home. Contact Royal Mail as they are responsible for your equipment.

Re: Equipment not accepted

Daniel0210 — Tue, 06 Jan 2026 12:03:01 GMT

@CGA
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

I suggest you contact Sky to explain what happened / you did.