topic Re: No internet in Broadband

No internet

Luke147 — Wed, 03 Dec 2025 01:47:34 GMT

My power light and WiFi light is green on my box and my voice and internet light are both orange and I have no access to internet

Re: No internet

Eripiet — Wed, 03 Dec 2025 01:59:47 GMT

Exactly the same here in Norfolk but sky app check says all is well. Useless.

Re: No internet

Sarah575 — Wed, 03 Dec 2025 02:02:15 GMT

I've got no Internet either can't use telly or anything

Re: No internet

Sarah575 — Wed, 03 Dec 2025 02:02:47 GMT

I'm Norfolk as well can't get on anything don't know what's going on

Re: No internet

Connolly88 — Wed, 03 Dec 2025 02:04:55 GMT

Same no WiFi

tuned it on n off

& reset it still no connection

& app says all fine clearly not ! I'm Norfolk to

Re: No internet

Sarah575 — Wed, 03 Dec 2025 02:05:38 GMT

Same here, I've reset it and turned it on/off!

Re: No internet

Barbara521 — Wed, 03 Dec 2025 02:07:56 GMT

All same here, I'm in Cambridgeshire

Re: No internet

tiggerwoo80 — Wed, 03 Dec 2025 02:13:00 GMT

Same for me Wisbech area but sky checker saying all is good

Re: No internet

Thcsage — Wed, 03 Dec 2025 02:13:27 GMT

Same. I'm in norfolk and have no internet. Tried resetting and turning it on and off. Also tried checking to see if there was a problem but apparently everything is good, when its not

Re: No internet

BecksterUno — Wed, 03 Dec 2025 02:17:08 GMT

Same here, in Cambridgeshire

Re: No internet

Cab88dhshshz — Wed, 03 Dec 2025 02:21:09 GMT

Same problem in kings Lynn. Service checker says all is fine, disconnected and reconnected the router, reset it and everything. It came on briefly before going off again. Will expect compensation from sky for this.

Re: No internet

Sam434 — Wed, 03 Dec 2025 02:21:42 GMT

Same wisbech area and nothing working

Re: No internet

Mb791 — Wed, 03 Dec 2025 02:22:20 GMT

Same in Kent, app says it's all working

Re: No internet

Simon1690 — Wed, 03 Dec 2025 02:25:07 GMT

I have the same issue

Re: No internet

Emmssss — Wed, 03 Dec 2025 02:29:30 GMT

We have the same here from Fenland Cambs, can't use the heating as it's WiFi connected...

Re: No internet

Babycatdiamond — Wed, 03 Dec 2025 02:46:40 GMT

I have the same problem. I am in Tydd St Giles, Wisbech. It borders West Norfolk, North Cambridgeshire and South Lincolnshire

Re: No internet

EddyBacon — Wed, 03 Dec 2025 02:48:57 GMT

Same here south Lincolnshire, been off since around 1:40

Came on for a few seconds around 2 but still no connection

Re: No internet

Sam2.3 — Wed, 03 Dec 2025 03:10:33 GMT

Same here in Cambridgeshire - tried to reset and sky app says no issues

Re: No internet

Daniel0210 — Wed, 03 Dec 2025 04:53:16 GMT

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Hopefully it’s back up and running before 7am. If it’s not, post back in this thread and we can try to offer additional advice.

Re: No internet

Connolly88 — Wed, 03 Dec 2025 07:51:04 GMT

Mines still not working