topic Re: Internet not working in Broadband

Internet not working

ceezine — Tue, 02 Dec 2025 00:36:46 GMT

Sky broadband not working. LOS light is red on openreach device.

All checks look okay in MySky App

Re: Internet not working

Daniel0210 — Tue, 02 Dec 2025 05:32:35 GMT

@ceezine
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Hopefully it’s back up and running before 7am. If it’s not, post back in this thread and we can try to offer additional advice.

Re: Internet not working

Skar — Wed, 03 Dec 2025 00:42:22 GMT

Same on mine... but the Sky app show all checks ok...rubish

Re: Internet not working

Skar — Wed, 03 Dec 2025 00:45:02 GMT

I am in the middle of an important event on Rust...and of course i have a red LOS light...

Rubish...no freaking warning from Sky about any maintenance work....

Re: Internet not working

peterb999 — Wed, 03 Dec 2025 00:48:02 GMT

Mine has come back on again now. Just seen the thread saying there could be short interruptions between 12am and 7am at the moment and I gues that's what this was.

I've had ONTs for over 10 years and never actualy seen a red LOS light before, haha.