topic Re: Broadband Router not connecting to Sky Box in Broadband

Broadband Router not connecting to Sky Box

Tracy601 — Tue, 02 Dec 2025 23:38:35 GMT

Sky router won't connect to Sky Q Box or Mini Boxes.

I have tried to reconnect and reset none of which has worked

Re: Broadband Router not connecting to Sky Box

JimM1 — Tue, 02 Dec 2025 23:49:36 GMT

@Tracy601 Sky Broadband hub the black one, or the sky Max hub the white one, second post tonight with Q issues?

Re: Broadband Router not connecting to Sky Box

Tracy601 — Wed, 03 Dec 2025 00:17:07 GMT

White one

Re: Broadband Router not connecting to Sky Box

JimM1 — Wed, 03 Dec 2025 00:28:38 GMT

@Tracy601 Ok, white one is not good with the sky Q/mini options and is nothing to do like the earlier post if you come accross it, so going to link the information, you now need to treat the network as a NON sky connected mesh, Q and the mini are the only two that go together!

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start

and the sky Max below if you need to look at anything specific.

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a

If you find that you cannot make it all work then you will need the assistance of a sky TV / sky Q/mini expert, they will require to bolster the mesh network between the sky Q and the sky mini with an older sky Booster now if you are trying to do this all wireless wifi connected!