topic Re: Openreach Appointments in Broadband

Openreach Appointments

Beccaboo1206 — Tue, 02 Dec 2025 11:05:51 GMT

I was offered the option to upgrade my internet earlier on in the year, and this should have been activated in Summer. I have had multiple appointments cancelled and moved without any discussions taking place, nor a reason provided as to why. I have now had another appointment moved from Friday 5th to the 18th December. Who do I speak to about this? Getting quite frustrated by not being able to work when it rains because the internet goes off...

Re: Openreach Appointments

TimmyBGood — Tue, 02 Dec 2025 11:15:52 GMT

@Beccaboo1206

If it's in the UK, putting the address into the BT Wholesale Availability Checker may indicate potential sources of a delay.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.