https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/5156602#M537537 <P>WiFi randomly went off. LOS red light on the openreach box!! According to the service checker everything is fine! <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span>&nbsp;</P> Tue, 02 Dec 2025 01:04:39 GMT Nik06 2025-12-02T01:04:39Z https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/5156602#M537537 <P>WiFi randomly went off. LOS red light on the openreach box!! According to the service checker everything is fine! <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span>&nbsp;</P> Tue, 02 Dec 2025 01:04:39 GMT https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/5156602#M537537 Nik06 2025-12-02T01:04:39Z https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/5156627#M537545 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4552166">@Nik06</a>&nbsp;<BR />Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky). <BR /><BR />Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~<STRONG> (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later). </STRONG><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link provides information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Also, any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens… <BR /><A href="https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014" target="_blank">https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014</A><BR /><BR />If you have an ONT box displaying a red light, see this further advice…<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A><BR /><BR /><STRONG>Bad weather; </STRONG>Adverse weather can also impact your broadband.<BR /><BR /><STRONG>Working from home; </STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.</P> Tue, 02 Dec 2025 05:20:01 GMT https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/5156627#M537545 Daniel0210 2025-12-02T05:20:01Z