WiFi and tv issuesq

Scuffer714 — Mon, 01 Dec 2025 21:14:45 GMT

WiFi and tv

Both our WiFi and tv have been playing up for the last six days. Even though the system is saying we have no issues our WiFi and tv keep dropping out. My wife works from home so needs to have a stable WiFi connection.

What is happening?

Re: WiFi and tv issuesq

JimM1 — Mon, 01 Dec 2025 21:28:03 GMT

@Scuffer714 Have you run the diagnostic service against your line, and the about lights will get you there!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

topic WiFi and tv issuesq in Broadband

WiFi and tv issuesq

Re: WiFi and tv issuesq