topic Re: Intermittent WiFi service in Broadband

Intermittent WiFi service

Martin290 — Mon, 01 Dec 2025 12:58:22 GMT

Our WiFi keeps dropping. I have 3 lights on front of my hub and the middle one keeps going out, and we lose WiFi. After a few minutes it comes back on, first orange then green, when WiFi is restored, but not for long and then the light goes out completely again.

Re: Intermittent WiFi service

jamesn123 — Mon, 01 Dec 2025 13:16:16 GMT

Hi @Martin290

Have you tried running the line test on the My Sky app

Re: Intermittent WiFi service

Martin290 — Mon, 01 Dec 2025 13:46:01 GMT

Yes. Tells me that both Broadband and WiFi are fine.

Re: Intermittent WiFi service

Martin290 — Mon, 01 Dec 2025 13:46:50 GMT

I have also powered down and restarted my router, to no effect.

Re: Intermittent WiFi service

jamesn123 — Mon, 01 Dec 2025 14:01:22 GMT

@Martin290

You would need to call Sky to report the fault then