no wifi

tlbx — Mon, 01 Dec 2025 01:44:16 GMT

2nd time this week my wifis been down, every single week theres an issue, i had a new hub a few months ago and that hasnt even made a difference, is it worth just changing company at this point? its broken more than its fixed lately

Re: no wifi

Daniel0210 — Mon, 01 Dec 2025 05:02:44 GMT

@tlbx

You have posted at 0144. Any broadband issues between midnight and 7am are likely to be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Hopefully it’s back up and running before 7am. If it’s not, use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: no wifi

tlbx — Mon, 01 Dec 2025 06:21:06 GMT

alright then i'll be swapping company's then, i need my internet at night time and no other company has this issue and it hasn't been an issue up to this point but now it doesn't serve me the purpose i need or am paying for so thank you

Re: no wifi

Daniel0210 — Mon, 01 Dec 2025 07:37:08 GMT

@tlbx wrote:

i need my internet at night time and no other company has this issue

@tlbx
You do realise we are customers here on a customer ➡️ customer discussion forum where we try to help other Sky customers? I’m afraid you aren’t communicating with Sky by posting on here.

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