Orange light on router

hhss — Thu, 27 Nov 2025 18:33:31 GMT

solid orange light on router at the end. Tried everything all the suggestions. Any help would be grateful, thank you!

Re: Orange light on router

GD1 — Thu, 27 Nov 2025 18:48:33 GMT

@hhss First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Please be aware that outages after midnight are usually down to maintenance, please see this pinned post https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#

If your ONT shows a Red Light please see this guide https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

hhss — Sun, 30 Nov 2025 20:42:41 GMT

That's great, thank you for your reply 👍