https://helpforum.sky.com/t5/Broadband/Hub-isn-t-visible-Cannot-connect-devices/m-p/5155329#M537152 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3536949">@Paul+Iveson</a>&nbsp;check the lights on yourr Sky hub and follow thexsteps here&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> Sun, 30 Nov 2025 14:57:50 GMT Chrisee 2025-11-30T14:57:50Z https://helpforum.sky.com/t5/Broadband/Hub-isn-t-visible-Cannot-connect-devices/m-p/5155140#M537108 <P>Hi</P><P>this morning my internet isn't working. I've followed the advice to restart devices etc. the service checker shows broadband and wi fi working. &nbsp;But when I try and connect a device by scanning the QR code it says cannot connect to this. And when I look on my WiFi on my phone the hub isn't even visible. Please can anyone offer any advice on next steps?&nbsp;</P> Sun, 30 Nov 2025 09:49:01 GMT https://helpforum.sky.com/t5/Broadband/Hub-isn-t-visible-Cannot-connect-devices/m-p/5155140#M537108 Paul+Iveson 2025-11-30T09:49:01Z https://helpforum.sky.com/t5/Broadband/Hub-isn-t-visible-Cannot-connect-devices/m-p/5155329#M537152 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3536949">@Paul+Iveson</a>&nbsp;check the lights on yourr Sky hub and follow thexsteps here&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> Sun, 30 Nov 2025 14:57:50 GMT https://helpforum.sky.com/t5/Broadband/Hub-isn-t-visible-Cannot-connect-devices/m-p/5155329#M537152 Chrisee 2025-11-30T14:57:50Z