Internet

Alan285 — Sun, 30 Nov 2025 11:35:40 GMT

We've just internet updated to the fibre broadband. And since then our q mini box in the bedroom will not connect or it's intermittent. Also my mobile phone does the same upstairs it connects then disconnects briefly. Also the Nintendo switch will only connect when half way down stairs, then you can use it in the bedroom.

It's worse than what we had before the change

Re: Internet

caesarome — Sun, 30 Nov 2025 12:22:40 GMT

@Alan285

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

topic Internet in Broadband

Internet

Re: Internet