topic Re: Lost connection in Broadband

Lost connection

Steven119 — Sat, 29 Nov 2025 21:14:36 GMT

My Sky Q keeps losing connect to my broadband

all other devices stay connected ok.

Re: Lost connection

JimM1 — Sat, 29 Nov 2025 21:39:13 GMT

@Steven119 Just started happening, any other change like you did a sky hub swap from the black hub to the white hub?

Re: Lost connection

Steven119 — Sat, 29 Nov 2025 21:49:21 GMT

Been happening for a couple of weeks now.
no "Home" page on my sky q and lost connection.

Re: Lost connection

JimM1 — Sat, 29 Nov 2025 21:53:28 GMT

@Steven119 So if nothing else was relevant from what i posted hub wise, you have to look at the sky Q since that is the only one dropping off! Is the Q wireless or wired to the sky Hub?

Re: Lost connection

Steven119 — Sat, 29 Nov 2025 21:56:15 GMT

It's wireless.

I have tried a wired connection now but no difference.

I've managed to connect now by unplugging my Q box for 5 minutes.

Re: Lost connection

JimM1 — Sat, 29 Nov 2025 21:59:40 GMT

@Steven119 Kind off pointing towards the Q then having tried both the wireless/wired methods, the old sky Q and the Black Sky Broadband Hub or the even older sky Q hub just worked away happily with each other. So looking like you may have to call sky for the replacement Q box!

Re: Lost connection

Steven119 — Sat, 29 Nov 2025 22:17:42 GMT

Yeah it looks that way.

thanks for your help.

Re: Lost connection

JimM1 — Sat, 29 Nov 2025 22:26:19 GMT

@Steven119 May be worth taking a look on the sky Q part off the Forum just incase there is anything there also with similar type symptoms with the connection loss!