topic Re: Sky ID in Broadband

Sky ID

Georgina1975 — Sat, 29 Nov 2025 20:26:54 GMT

Where don't find this ?

Re: Sky ID

JimM1 — Sat, 29 Nov 2025 20:55:35 GMT

@Georgina1975 Not easy to work out what you want or need so here is the help maybe you can work it out!

Sky iD help | Sky Help | Sky.com | Sky Help | Sky.com

Re: Sky ID

Georgina1975 — Sat, 29 Nov 2025 20:59:32 GMT

Hi Sky not working but app states puck issue

Re: Sky ID

JimM1 — Sat, 29 Nov 2025 21:05:17 GMT

@Georgina1975 Are you aware that this is not sky Customer Service when you post on the Forum?

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

and or below

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker