topic Re: Missing WiFi box in Broadband

Missing WiFi box

Donna229 — Thu, 27 Nov 2025 18:32:08 GMT

I move house tomorrow and should of had a new WiFi box delivered but nothing has turned up ??? Help please???

Re: Missing WiFi box

GD1 — Thu, 27 Nov 2025 18:47:21 GMT

@Donna229 Do you currently have Sky Broadband at your current address? If so which hub do you have? You can take your current hub with you.

Re: Missing WiFi box

JimM1 — Thu, 27 Nov 2025 19:22:03 GMT

@Donna229 Do already have sky just now, home move you take everything with you apart from the sat dish and the kitchen sink of course!

Home move tracker should also show you all the details if you did it all that way, have you looked on that recently!

Re: Missing WiFi box

Donna229 — Fri, 28 Nov 2025 13:18:30 GMT

I am taking my old WiFi router as instructed but was told I would get a new one delivered before I move and unfortunately it hasn't come, I only have the router not sky box

Re: Missing WiFi box

JimM1 — Fri, 28 Nov 2025 13:27:17 GMT

@Donna229 Wonder if it was sent to your new address?

Re: Missing WiFi box

Donna229 — Sat, 29 Nov 2025 10:16:52 GMT

No nothing has turned up there either and I'm supposed to be going live on Monday

Re: Missing WiFi box

JimM1 — Sat, 29 Nov 2025 10:39:17 GMT

@Donna229 Your old sky hub you are taking with you, good chance that is going to work just depends on the model and the connection type and also if you have all the right cables, as for it not there or anywhere you do need to look in your my orders to see what is going on with that!

Re: Missing WiFi box

Donna229 — Sat, 29 Nov 2025 20:17:28 GMT

Unfortunately the phone port cable is to big

Re: Missing WiFi box

JimM1 — Sat, 29 Nov 2025 20:36:33 GMT

@Donna229 As no one has a clue what you have got and what you are trying to connect to, you may just have to wait it all out and see what/if and when sky get around to doing anything if ever!