https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5154930#M537035 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4550093">@Rheanna2705</a>&nbsp;</P> <P>Are you aware that we are Sky customers here only that help each other ?</P> <P>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 29 Nov 2025 19:50:09 GMT caesarome 2025-11-29T19:50:09Z https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5154928#M537033 <P>Hi, there's a continuous wi-Fi outage in my area the Wi-Fi comes back and then disconnects can you help with this issue?</P> Sat, 29 Nov 2025 19:45:57 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5154928#M537033 Rheanna2705 2025-11-29T19:45:57Z https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5154930#M537035 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4550093">@Rheanna2705</a>&nbsp;</P> <P>Are you aware that we are Sky customers here only that help each other ?</P> <P>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 29 Nov 2025 19:50:09 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5154930#M537035 caesarome 2025-11-29T19:50:09Z