topic Re: Red light on box in Broadband

Red light on box

Luke6630 — Sat, 29 Nov 2025 17:42:20 GMT

The red light is on the box and there is no WiFi connection at all.

GD1 — Sat, 29 Nov 2025 17:56:54 GMT

@Luke6630 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If your ONT shows a Red Light please see this guide https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Luke6630 — Sat, 29 Nov 2025 17:58:42 GMT

Have done all of that. And red light still remains.

JimM1 — Sat, 29 Nov 2025 18:09:35 GMT

@Luke6630 What has sky said when you called them?