topic Re: Inernet frequently dropping in Broadband

Inernet frequently dropping

Chud1989 — Sat, 29 Nov 2025 15:08:30 GMT

My Internet is dropping frequently every day. When I check the router the Internet light is orange or flashing orange. After a few minutes it returns to green and my service will be fine. The fault checker doesn't see a problem as service restores while completes its checks. I have turned tge router off and restarted but the problem remains.

Re: Inernet frequently dropping

JimM1 — Sat, 29 Nov 2025 15:36:21 GMT

@Chud1989 What sky Hub are you using, and also the connection type ie copper fttc to a master phone socket or FF Full Fibre to a ONT Modem?

Re: Inernet frequently dropping

Chud1989 — Sat, 29 Nov 2025 15:44:55 GMT

I believe it's the latest hub, model SR203. An upright black version with 4 LED but the voice light is not used. I am connected to a copper master socket. This set up hadn't changed since I moved in bar a change in router a while back. The connection was fine earlier in the week. Issues started on Thursday/Friday.

Re: Inernet frequently dropping

JimM1 — Sat, 29 Nov 2025 15:51:19 GMT

@Chud1989 Not the latest but good enough with your desc, if you can from the link below and allow all the data fields to fill in, post your stat's up once you capture the page, same as the table sample you see in the link. Will take a look to see what the line is like!

(1) How to read your Sky Hub statistics

Re: Inernet frequently dropping

Chud1989 — Sat, 29 Nov 2025 16:06:03 GMT

I hope that's readable. Split over two messages with some overlap

Re: Inernet frequently dropping

JimM1 — Sat, 29 Nov 2025 16:08:46 GMT

@Chud1989 That is nothing like the sample table from the link, and you have just copied all the wrong info up on a public Forum!

If you have reached the Edit level go delete all that posted info!!!! Three dots edit level!!!!!

Re: Inernet frequently dropping

Chud1989 — Sat, 29 Nov 2025 16:07:28 GMT

Can I delete

Re: Inernet frequently dropping

Chud1989 — Sat, 29 Nov 2025 16:11:44 GMT

If I click the three dits I don't have delete as an option

Re: Inernet frequently dropping

JimM1 — Sat, 29 Nov 2025 16:13:08 GMT

@Chud1989 If you cannot edit let me know and i will report it and have a Mod take care off hiding the info!

YOU cannot delete EDIT is what you do! then wipe out all the data!

Re: Inernet frequently dropping

Chud1989 — Sat, 29 Nov 2025 16:13:07 GMT

I cant delete. Please would you proceed

Re: Inernet frequently dropping

JimM1 — Sat, 29 Nov 2025 16:16:07 GMT

@Chud1989 Ok reported Mod will take care off it when the get to it!

Re: Inernet frequently dropping

Chud1989 — Sat, 29 Nov 2025 16:16:12 GMT

I dont have edit either

Re: Inernet frequently dropping

Chud1989 — Sat, 29 Nov 2025 16:21:51 GMT

Regarding the problem. Youvreferred to a table but I cant see one. The link told me to go to the maintenance tab

Re: Inernet frequently dropping

JimM1 — Sat, 29 Nov 2025 16:28:54 GMT

@Chud1989 Read and scroll through the whole link and you will see it!