topic Re: Broadband issues in Broadband

Broadband issues

Jack0108 — Sat, 29 Nov 2025 15:01:21 GMT

My broadband keeps cutting out randomly at the moment. This has been going on for about a week. There's no reported issues in my area however the problem keeps persisting.

Re: Broadband issues

JimM1 — Sat, 29 Nov 2025 15:34:04 GMT

@Jack0108 What is it that you see when you look at the sky hub when it is cut out, and is it ALL devices that are affected?

Re: Broadband issues

Jack0108 — Sat, 29 Nov 2025 15:47:22 GMT

Yes all devices effected. One of the lights starts flashing orange when it cuts out. Then goes back to green when it returns to normal. It keeps just cutting in and out.

Re: Broadband issues

JimM1 — Sat, 29 Nov 2025 16:36:04 GMT

@Jack0108 Look at the link, is it the Internet one. Run through it all and it will take you to diagnostic check!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start