topic Re: Internet in Broadband

Internet

Mrs+mac+06 — Fri, 28 Nov 2025 20:11:33 GMT

2nd evening in a row no Internet not acceptable!!!!

Re: Internet

Daniel0210 — Fri, 28 Nov 2025 20:12:18 GMT

@Mrs+mac+06
Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Internet

Databasejohn — Sat, 29 Nov 2025 01:27:45 GMT

We have broadband BUT the past few days it has been dropping off every 30 seconds to 5 minutes... especially in the evening — and yet the app is telling me all is fine with my equipment and services!!!

Re: Internet

Daniel0210 — Sat, 29 Nov 2025 04:38:18 GMT

@Databasejohn

Have you followed the advice above?

Re: Internet

Databasejohn — Sat, 29 Nov 2025 14:25:14 GMT

Yes, and apparently no issues — apart from the fact that I am experiencing said issues, so there clearly is!

Re: Internet

JimM1 — Sat, 29 Nov 2025 15:22:05 GMT

@Databasejohn You will be best to call sky then, nothing shown with all the links that @Daniel0210 supplied and no answer feedback from you the Forum is just not able to advise!