topic Broadband and WiFi down in Broadband

Broadband and WiFi down

Paul88 — Sat, 29 Nov 2025 12:28:08 GMT

How long is Sky broadband going to be down for? My wife has a diabetes monitor which relies on WiFi and the WiFi is down in my area! Haven't even been notified of a timeframe!!

Re: Broadband and WiFi down

GD1 — Sat, 29 Nov 2025 13:15:32 GMT

@Paul88 I'm afraid no one here can tell you how long broadband will be down for, the SLA for Domestic Broadband customers, regardless of circumstances is 2 working days from being reported.

Sky won't be able to give you a timeframe as any network issues are outisde their control.

Are Sky aware you're reliant on broadband for the monitor as ideally you should have a backup of some sort, which Sky don't provide.

As it's a domestic service there is no guarantedd 100% uptime so having a backup service should be something you need to look at.

In relation to your wifes condition have you considered registering with the accessibility team? Support with additional health needs | Sky Help | Sky.com | Sky Help | Sky.com

Re: Broadband and WiFi down

Daniel0210 — Sat, 29 Nov 2025 13:12:33 GMT

@Paul88

Sky usually quote 2 WORKING DAYS as a potential fix time due to the service level agreement in the UK between ISPs and Openreach for fixing a fault. Openreach claim to be successful within that timeframe in about 85% of cases.

Some repairs take longer, for example when a pole or cabinet has been damaged or Openreach need to dig the road up (after getting permission from the local council).