topic Re: Internet in Broadband

Internet

katieakid — Sat, 29 Nov 2025 11:15:21 GMT

Hi my Internet has been playing up for the past 6 to 8 month ni signal in any room we go in strugglinh to connect when I do call to sort the problem out I get tech dots and phone cuts off please could I have this sorted as I've been a sky customer for a very long time I will not be charged if somebody had to come out to fix it as I'm very disappointed thank you.

Re: Internet

GD1 — Sat, 29 Nov 2025 11:28:31 GMT

@katieakid Your post has been moved from the Accessibility Board as your post has nothing to do with Sky's Accessibility services.

Aslo nothing can or will happen on the back of your post as this is a customer helps customer community

Re: Internet

caesarome — Sat, 29 Nov 2025 12:09:56 GMT

@katieakid

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.