topic Re: Fiber broadband in Broadband

Fiber broadband

Jal — Sat, 29 Nov 2025 08:17:32 GMT

I woke up this morning and my broadband not working why did it go off it's took half hour to try and get it back on any help

Re: Fiber broadband

Chrisee — Sat, 29 Nov 2025 08:24:01 GMT

@Jal check the indicator lights on the Sky hub and the ONT unit. If they are red or amber it indicates a line issue. Run the service checker in the My Sky app using a mobile connection which will tell you if Sky are already aware of an issue affecting your service if it doesnt call Sky to report the fault. Do not be too concerned if the app tells you everything is OK it takes a while before it picks up faults.

Re: Fiber broadband

JimM1 — Sat, 29 Nov 2025 10:01:10 GMT

@Jal Can you say if you are also using the Black sky Broadband Hub but connected to a ONT for a Full Fibre connection, it's the 30mins to reconnect that is standing out as reported before in another post, if you are sky Max white hub that is different! Cannot detrmine fully from your posting history but does look like you are at least Full Fibre!