topic Re: HARDWARE VPN CISCO AND WHITE SKY ROUTER in Broadband

HARDWARE VPN CISCO AND WHITE SKY ROUTER

felix2009 — Fri, 28 Nov 2025 14:45:03 GMT

i I cannot get, after hours with sky tech on the phone, my works Cisco vpn to connect via the new sky hub I got this week

it's a silver Cisco box ISR 1100 which I plugged into the back of my old black sky router with no issues

my work IT saying sky need to remove any fire walls from the sky router and ensure they allow us to build IPSec tunnels

anyone help???

thsnks

Re: HARDWARE VPN CISCO AND WHITE SKY ROUTER

JimM1 — Fri, 28 Nov 2025 15:00:20 GMT

@felix2009 Can you not just put the old sky hub back on, or is there another reason?

Re: HARDWARE VPN CISCO AND WHITE SKY ROUTER

TimmyBGood — Fri, 28 Nov 2025 15:00:42 GMT

@felix2009

Typically an issue associated with the Sky use of Map-T IPv4 address sharing on circuits with a Sky Max Hub.

https://helpforum.sky.com/t5/Broadband/Having-problems-with-a-3rd-party-VPN-and-have-a-Hub-6/td-p/4828185

Re: HARDWARE VPN CISCO AND WHITE SKY ROUTER

felix2009 — Fri, 28 Nov 2025 15:12:25 GMT

Well upgraded to the new one as supposed to be quicker so would like to try and fix...

Re: HARDWARE VPN CISCO AND WHITE SKY ROUTER

TimmyBGood — Fri, 28 Nov 2025 15:14:41 GMT

@felix2009

You need to follow the advice in the link above to get Sky to remove Map-T and provide a unique IP address (although this still won't be a fixed address as that's not available on domestic Sky broadband)

Re: HARDWARE VPN CISCO AND WHITE SKY ROUTER

felix2009 — Fri, 28 Nov 2025 15:14:45 GMT

Ah ok so need this really to happen:

Alternatively, you can log into your account via this form, to request a change to your service which will resolve the problem for you.

how do I escalate that?

just via the form which I just did and wait?

Re: HARDWARE VPN CISCO AND WHITE SKY ROUTER

JimM1 — Fri, 28 Nov 2025 15:17:33 GMT

@felix2009 Follow the advise from @TimmyBGood