topic Virgin 360 Box Saying “Wrong Network” When Using Sky Internet — Stuck on Setup in Broadband

Virgin 360 Box Saying “Wrong Network” When Using Sky Internet — Stuck on Setup

cjenkz22 — Fri, 28 Nov 2025 13:09:09 GMT

Hi everyone,

I recently upgraded from an old TiVo box to the Virgin 360 box. Before agreeing to the upgrade, I made it very clear to Virgin that I do not use Virgin broadband — I use Sky internet — and I asked if the 360 box would work with my own ISP. I was told this would be fine.

However, during setup I’m completely stuck. The box gives me this message:

“Wrong network — You’re connected to the wrong network. Reconnect to your Virgin Media WiFi network.”

It won’t let me get past this screen at all, and there’s no option to skip or continue.

Has anyone had this issue before? Does the 360 box actually require Virgin broadband despite what I was told? Any solutions or workarounds would be appreciated.

Thanks!

Re: Virgin 360 Box Saying “Wrong Network” When Using Sky Internet — Stuck on Setup

JimM1 — Fri, 28 Nov 2025 14:14:38 GMT

@cjenkz22 Take a look!

Can I just have the TV with Virgin media and take the broadband with another company? | Virgin Media Community - 5584920

And the search is below.

Does VM TV need to be on a virgin broadband - Search

Good to see you are at least asking the VM Forum if it works or not!

Re: Virgin 360 Box Saying “Wrong Network” When Using Sky Internet — Stuck on Setup

cjenkz22 — Fri, 28 Nov 2025 14:46:53 GMT

Thanks , just spoke to someone from VM and they confirmed that it will not work outside of VM , no idea why they told me it work work beforehand

Re: Virgin 360 Box Saying “Wrong Network” When Using Sky Internet — Stuck on Setup

JimM1 — Fri, 28 Nov 2025 14:50:04 GMT

@cjenkz22 That's VM for you, string it along keep you guessing and hope you think oops TV needs virgin let's cancel sky so the TV works!

Or you just got one clueless VM Customer Rep! Going with the first one myself!