topic Wi-Fi down in Broadband

Wi-Fi down

Amb8 — Fri, 28 Nov 2025 01:09:49 GMT

Hello, I've tried to reset my wifi as it went down about an hour ago. I did the sky check and it said there's no problems in the area and it's working, but it's not. It says on the tv it's a network connection down. I had an engineer out today, for both tv and WiFi and it was working fine but it's stopped and when I tried to do the step by step it said at the end that I'd have to have an engineer out again. I've got a mini tv box but that's not plugged in yet. Only using wifi and big sky tv box. The tv is working, but no wifi

Re: Wi-Fi down

lettice — Fri, 28 Nov 2025 01:19:14 GMT

See you have tried running some checks.

Firstly, have a read of this posting on scheduled broadband maintenance;

https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847

Also, check there are no current outages in your area;
https://www.sky.com/servicechecker
If not, would be worth try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start