No WiFi

Marley16 — Fri, 28 Nov 2025 00:52:00 GMT

Hi,

Our WiFi isn't currently working and I work from home.
I recently changed my bill as I was coming out of contract so I renewed. I paid my usual amount of £35 2 days ago so there should be no issue with payments etc. (I have never missed or been late)

please can someone advise if there's an issue in my area or if it's just my connection?

I work from home so I'm start to panic incase it's still not connected before I start work.

Thank you

Re: No WiFi

lettice — Fri, 28 Nov 2025 01:27:13 GMT

Not sure form your post , if yesterday your Broadband was working and went down around when you posted.

Firstly, have a read of this posting on scheduled broadband maintenance;

https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847

Also, check there are no current outages in your area;
https://www.sky.com/servicechecker
If not, would be worth try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start

topic No WiFi in Broadband

No WiFi

Re: No WiFi