Broadband dropping

Anthony612 — Thu, 27 Nov 2025 15:18:28 GMT

My broadband drops at least twice a day, router light goes red for 30 seconds to a minute then all comes back again.

my wife works from home with lots of video calls so needs this to be much more consistent.

please help

Re: Broadband dropping

JimM1 — Thu, 27 Nov 2025 15:23:51 GMT

@Anthony612 Here is the about lights and the diagnostic below that!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

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Broadband dropping

Re: Broadband dropping