topic Re: New install in Broadband

New install

BeckyBo1 — Thu, 27 Nov 2025 07:43:11 GMT

Can anyone help?

My Sky Broadband activation date was 21st Nov.

I am on my 2nd hub.

Still doesn't show on my products in the app.

Sky just keep saying all looks ok

A friend has checked the ONT box is working. He also checked all my connections.

The hub just won't activate.

Sky won't send an engineer as everything is working according to them.

What's gone wrong.

How do I fix it?

Re: New install

David382 — Thu, 27 Nov 2025 08:45:08 GMT

Is cancelling to be thought about?

Re: New install

jamesn123 — Thu, 27 Nov 2025 09:29:45 GMT

Hi @BeckyBo1

Unfortunately it sounds like you may need to just keep calling Sky to try and press the issue. If no movement is made, you may want to raise a complaint.

https://www.sky.com/help/your-account/making-a-complaint/how-to-make-a-complaint/articles/product-service-complaints

Re: New install

BeckyBo1 — Thu, 27 Nov 2025 10:05:31 GMT

I think that may be what I do!