WiFi not working

GavLuke — Thu, 27 Nov 2025 00:45:28 GMT

Halfway through a film on Disney, then got disconnected with an error saying I have no internet connection.

i have rebooted router and sky box, twice without success.

The 4 lights on router from left to right, green, blank, green, amber.

Re: WiFi not working

GD1 — Thu, 27 Nov 2025 02:01:30 GMT

@GavLuke First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Please be aware that outages after midnight are usually down to maintenance, please see this pinned post https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#

If your ONT shows a Red Light please see this guide https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#