topic Re: “There seems to be a problem with your broadband” in Broadband

“There seems to be a problem with your broadband”

AlisonHunter — Wed, 26 Nov 2025 15:21:07 GMT

Hi, I have checked all the cables on my devices and switched off and on again, there are 4 solid green lights on my sky box, and a solid white light on my puck, however my tv tells me "❗️there seems to be a problem with your broadband"

I have also ran the tests from my mobile and they say everything is ok, please help. Thank you Alison

Re: “There seems to be a problem with your broadband”

JimM1 — Wed, 26 Nov 2025 15:49:29 GMT

@AlisonHunter Is it ALL devices with connection to the Internet or just your TV that has the problem through the sky Max hub and the CF CityFibre connection if that is what you have? Not sure about your puck light, that would be a TV streaming unit off some kind?

Re: “There seems to be a problem with your broadband”

AlisonHunter — Wed, 26 Nov 2025 19:53:16 GMT

Hi, sorry fir the delay, I was called into work.

I am new to Sky. The outreach engineer was out yesterday and set me up (I was able to watch the telly last night) I currently don't have any other devises using my internet / broadband so I don't know if anything else would not be working.

im back home now and my telly is still showing the same problem.

hope you can help