https://helpforum.sky.com/t5/Broadband/Slow-Download-Speed/m-p/5152454#M536144 On the app it says there's a problem with my WiFi, says the hub is off, but when I run a check it says everything is fine. It says guaranteed download speed of 500mbps but I'm only getting 62. Wed, 26 Nov 2025 19:37:47 GMT Kettlan 2025-11-26T19:37:47Z https://helpforum.sky.com/t5/Broadband/Slow-Download-Speed/m-p/5152454#M536144 On the app it says there's a problem with my WiFi, says the hub is off, but when I run a check it says everything is fine. It says guaranteed download speed of 500mbps but I'm only getting 62. Wed, 26 Nov 2025 19:37:47 GMT https://helpforum.sky.com/t5/Broadband/Slow-Download-Speed/m-p/5152454#M536144 Kettlan 2025-11-26T19:37:47Z https://helpforum.sky.com/t5/Broadband/Slow-Download-Speed/m-p/5152603#M536190 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4204511">@Kettlan</a>&nbsp;wrote:<BR />It says guaranteed download speed of 500mbps but I'm only getting 62.<HR /></BLOCKQUOTE> <P>The 'guarantee' is for speed over optical fibre and ethernet cable as far as the Hub, not WiFi from it.</P> Wed, 26 Nov 2025 22:26:57 GMT https://helpforum.sky.com/t5/Broadband/Slow-Download-Speed/m-p/5152603#M536190 TimmyBGood 2025-11-26T22:26:57Z