https://helpforum.sky.com/t5/Broadband/Wifi-still-not-working-after-7-days/m-p/5152319#M536095 <P>My broadband hub is not getting 4 green lights definitely not the Internet one, there was a outage in the area but I have been informed its fixed, now my hub don't work properly and it was before the outage, what do I do now</P> Wed, 26 Nov 2025 17:18:36 GMT Khalid9 2025-11-26T17:18:36Z https://helpforum.sky.com/t5/Broadband/Wifi-still-not-working-after-7-days/m-p/5152319#M536095 <P>My broadband hub is not getting 4 green lights definitely not the Internet one, there was a outage in the area but I have been informed its fixed, now my hub don't work properly and it was before the outage, what do I do now</P> Wed, 26 Nov 2025 17:18:36 GMT https://helpforum.sky.com/t5/Broadband/Wifi-still-not-working-after-7-days/m-p/5152319#M536095 Khalid9 2025-11-26T17:18:36Z https://helpforum.sky.com/t5/Broadband/Wifi-still-not-working-after-7-days/m-p/5152326#M536097 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4547076">@Khalid9</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 26 Nov 2025 17:25:51 GMT https://helpforum.sky.com/t5/Broadband/Wifi-still-not-working-after-7-days/m-p/5152326#M536097 caesarome 2025-11-26T17:25:51Z