https://helpforum.sky.com/t5/Broadband/Video-doesn-t-play/m-p/5152115#M536037 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4546708">@jingsky</a>&nbsp;What is the product Broadband Shield setting set at in your account?</P> Wed, 26 Nov 2025 13:38:41 GMT JimM1 2025-11-26T13:38:41Z https://helpforum.sky.com/t5/Broadband/Video-doesn-t-play/m-p/5152000#M536008 <P><SPAN>When I try to play videos on some websites it says Media cannot be loaded, either because the server or network failed or because the format is not supported, any idea on what to do? I then try to use my data and it works just fine. And it's only certain websites too</SPAN></P> Wed, 26 Nov 2025 11:19:58 GMT https://helpforum.sky.com/t5/Broadband/Video-doesn-t-play/m-p/5152000#M536008 jingsky 2025-11-26T11:19:58Z https://helpforum.sky.com/t5/Broadband/Video-doesn-t-play/m-p/5152115#M536037 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4546708">@jingsky</a>&nbsp;What is the product Broadband Shield setting set at in your account?</P> Wed, 26 Nov 2025 13:38:41 GMT https://helpforum.sky.com/t5/Broadband/Video-doesn-t-play/m-p/5152115#M536037 JimM1 2025-11-26T13:38:41Z https://helpforum.sky.com/t5/Broadband/Video-doesn-t-play/m-p/5152518#M536165 <P>It's on 18+ currently</P> Wed, 26 Nov 2025 20:42:26 GMT https://helpforum.sky.com/t5/Broadband/Video-doesn-t-play/m-p/5152518#M536165 jingsky 2025-11-26T20:42:26Z