topic Re: Account access in Broadband

Account access

Nyimah — Wed, 26 Nov 2025 08:47:11 GMT

I need access to my broadband account to monitor my bills and activities.

i can't see any billing and other payment made to the account.

thank you

Re: Account access

JimM1 — Wed, 26 Nov 2025 08:54:09 GMT

@Nyimah Everything sky ID wise is linked below, sounds like you have NO product account linked to your ID.

Sky iD help | Sky Help | Sky.com | Sky Help | Sky.com

Re: Account access

Nyimah — Wed, 26 Nov 2025 08:55:01 GMT

How can u link it to be able to get access to my broadband account.

Re: Account access

JimM1 — Wed, 26 Nov 2025 08:58:17 GMT

@Nyimah It's in the help link!

Select your product to link a Sky iD | Sky Help | Sky.com | Sky Help | Sky.com

Re: Account access

Nyimah — Wed, 26 Nov 2025 09:00:14 GMT

When will it's be resolved

Re: Account access

JimM1 — Wed, 26 Nov 2025 09:02:40 GMT

@Nyimah When will what be resolved? If you cannot do it, call sky and have someone see if there is an account problem for you, dial 150 from your landline phone!

Re: Account access

GD1 — Wed, 26 Nov 2025 09:02:53 GMT

@Nyimah Have you followed the steps in the link provided by @JimM1

As we are aall customers we can't tell you "when it will be fixed" whatever it is your referring to.