Broadband not working

Nikki171 — Tue, 25 Nov 2025 19:19:30 GMT

I have tried turning off and on and still not working. Only 3 lights on broadband hub. 1 is green then next is off then next is green and next is orange.

Re: Broadband not working

caesarome — Tue, 25 Nov 2025 19:42:39 GMT

@Nikki171

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Re: Broadband not working in Broadband

Broadband not working

Re: Broadband not working