https://helpforum.sky.com/t5/Broadband/Internet-loss/m-p/5151405#M535698 <P>Hello, this morning my internet kept on going off every 20 or 30 mins. The orange light appears again and again at these times as it tries to reconnect. Can you please help</P> Tue, 25 Nov 2025 18:32:38 GMT Michael297 2025-11-25T18:32:38Z https://helpforum.sky.com/t5/Broadband/Internet-loss/m-p/5151405#M535698 <P>Hello, this morning my internet kept on going off every 20 or 30 mins. The orange light appears again and again at these times as it tries to reconnect. Can you please help</P> Tue, 25 Nov 2025 18:32:38 GMT https://helpforum.sky.com/t5/Broadband/Internet-loss/m-p/5151405#M535698 Michael297 2025-11-25T18:32:38Z https://helpforum.sky.com/t5/Broadband/Internet-loss/m-p/5151499#M535736 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4546091">@Michael297</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 25 Nov 2025 19:54:02 GMT https://helpforum.sky.com/t5/Broadband/Internet-loss/m-p/5151499#M535736 caesarome 2025-11-25T19:54:02Z