https://helpforum.sky.com/t5/Broadband/Losing-internet/m-p/5151309#M535680 <P>Not at all technical but have a problem with internet going down 3 or4 times a day for 4/5 minutes at a time. All 4 lights on router go out. All good at other times. Many thanks for any advice.</P> Tue, 25 Nov 2025 16:33:36 GMT Melvyn16 2025-11-25T16:33:36Z https://helpforum.sky.com/t5/Broadband/Losing-internet/m-p/5151309#M535680 <P>Not at all technical but have a problem with internet going down 3 or4 times a day for 4/5 minutes at a time. All 4 lights on router go out. All good at other times. Many thanks for any advice.</P> Tue, 25 Nov 2025 16:33:36 GMT https://helpforum.sky.com/t5/Broadband/Losing-internet/m-p/5151309#M535680 Melvyn16 2025-11-25T16:33:36Z https://helpforum.sky.com/t5/Broadband/Losing-internet/m-p/5151341#M535685 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4545953">@Melvyn16</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 25 Nov 2025 17:14:22 GMT https://helpforum.sky.com/t5/Broadband/Losing-internet/m-p/5151341#M535685 caesarome 2025-11-25T17:14:22Z